Work for Leeway

Job Title: NIDAS Assistant Manager

Closing date: Friday 24th July 2026 at 4pm.

Salary: £36,793

Hours: 37

Based at: County Hall, with agile working.

Interviews: to take place week commencing 27th July 2026.

Responsible for: Community Development Team, CAPVA Team, Specialist Team, Volunteers, Students

Direct Reports: NIDAS Manager

Based at: County Hall, with agile working

Job Purpose

The NIDAS Assistant Manager will support the NIDAS Manager to lead a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). They will support the NIDAS Manager to provide an effective, service for service users and their children reaching the service remit of high/medium risk, a range of additional packages to enhance the support including domestic abuse training, service user group support and the lead the DA Champions network.

The purpose of your role will be to support the NIDAS manager to manage all elements of the service to work in a multi-agency way and continually evaluate the effectiveness by providing a range of ways of collecting feedback from stakeholders including service users by providing focus groups for them.

You will work alongside the NIDAS Manager to support the NIDAS partnership members by developing and coordinating information and resources for staff and the service appropriate to individuals and accessible by all the NIDAS staff.

You will support the NIDAS Manager to maintain the service standards for the team at an accredited level and representing the service by attending strategic meetings and events, providing presentations as required.

You will work alongside the NIDAS Manager in working towards the best possible outcomes for our service users and stakeholders, including collating and reporting on data.

This role is subject to DBS and enhanced Police security clearance.

Key Strategic Responsibilities

• To support the NIDAS Manager to develop and maintain the NIDAS service in collaboration with partners.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the NIDAS service.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• To provide direct supervision to the Leeway Community development workers, CAPVA team and Specialist team.
• To work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Look for opportunities to improve and develop services that we offer.
• To support the NIDAS Manager to implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities

• To provide the NIDAS Manager with administrative support.
• To deputise in the absence of the NIDAS Manager.
• To provide support with writing and updating policies and procedures in line with current legislation.
• To provide support with recruitment.
• To work with the NIDAS Manager and partners to create a schedule of group programmes within the service.
• To support in the facilitation of the DA Champions network.
• To support the NIDAS Manager to develop and coordinate a service user panel and stakeholder reference group.
• Comply with all Health & Safety policies and procedures and carry out activities in a safe manner.
• To provide support to the NIDAS Manager with writing and recording data reports for funding requirements.
• Comply within Data Protection and GDRP legislation and best practice.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
• To work with partners to create, promote and work within the policies and guidelines of NIDAS and employing organisations.
• To complete regular team meetings for the community development and media workers.
• To carry out any such duties that may be reasonably required.

Person Specification

Education & Qualifications

• An accredited Safelives management qualification or prepared to work towards one.
• An accredited IDVA qualification or working towards one.
• NVQ level 3 in management or prepared to work towards one
• Driving Licence, Business insurance and ability to travel around Norfolk

Experience

• Experience of supervising staff.
• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of public speaking and advocating for victims.
• Experience of working within the multi-agency environment.
• Experience of writing reports and recording information.
• Experience of group work and training.

Knowledge & Skills

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of data protection, confidentiality, and data sharing protocols.
• An understanding of group work and training.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.
• An understanding of equal opportunities and anti-discriminatory practice.

Values

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Closing date for application: 4:00pm Friday 24th July 2026

Job Title: Head of Operations

Location: Norwich, Norfolk

Salary: £58,000

Bonus/Benefits: (pro rata for 30 hours per week)

Job Type: Permanent

Job Description

We are a leading provider of support services for adults, children, and young people experiencing domestic abuse across Norfolk and Suffolk, and we are seeking a Head of Operations to join our team on a part-time (30 hours per week), permanent basis, based in Norwich, Norfolk, with hybrid working available.

Fantastic benefits include:

• Competitive Salary: £58,000 FTE (pro rata for 30 hours per week)
• Holiday: 25 days annual leave plus bank holidays (pro rata)
• Pension: 6% employer pension contribution

About the role:

This is an exciting opportunity to join Leeway Support as our Head of Operations and play an important role in shaping and delivering high-quality services that support individuals affected by domestic abuse. Working closely with our Chief Executive, you will provide strategic leadership, operational direction, and governance support, ensuring services are delivered effectively, safely, and in line with our organisational objectives.

As Head of Operations, you will lead on the implementation of operational plans, oversee service quality and performance, support the development of new services, and ensure that service users remain at the heart of all decision-making and service delivery.

Your key duties will include:

• Lead the operational delivery of our services, ensuring they meet contractual requirements, quality standards, and organisational objectives.
• Work closely with the Chief Executive to drive the operational elements of our strategic plan and deputise in their absence when required.
• Provide leadership, management, and support to Service Managers, ensuring effective performance, development, and accountability across all services.
• Lead on quality assurance, service monitoring, performance reporting, and the analysis of service data to demonstrate impact and outcomes.
• Ensure compliance with safeguarding, health and safety, confidentiality, data protection, and all relevant policies and procedures.
• Oversee the effective use of staffing, financial, and operational resources, including staff training and development programmes.
• Support organisational growth and sustainability through fundraising, tender opportunities, service development, stakeholder engagement, and Board reporting.

About you:

You will be an experienced operational leader with a strong track record of managing services, leading teams, and driving organisational performance. You will be confident working at a strategic level while maintaining a clear focus on service quality, compliance, and continuous improvement.

You will possess excellent leadership, communication, and stakeholder management skills, alongside the ability to analyse performance data, manage risk, and deliver positive outcomes. Experience of leading operational services within the charity, public, health, social care, or community sector would be highly advantageous.

Passionate about making a difference, you will be committed to ensuring service users remain at the heart of service delivery and development, while supporting a culture of inclusion, collaboration, and excellence.

If you have the relevant skills and experience and would like to be considered for this role, please apply here.

Job Title: Refuge Domestic Abuse Caseworker

Based: Norwich Refuge

Hours: 37hrs per week

Salary: £25,803 (pro rata)

Benefits include: 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays and a day off for your brirthday, staff reward ½ day off between Decemeber and January, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, , staff prize draws, gift vouchers, salary advance and loan schemes.

A full driving license, car business insurance & access to a car to travel is required.

Job Purpose:

• To provide an effective, supportive and confidential service for women and children requiring emergency temporary safe accommodation.
• To provide crisis management, support and guidance to women who have experienced domestic abuse
• To ensure that the safe accommodation operational policies procedures are implemented and adhered to.
• To ensure all statistical data is collated and maintained for stakeholders and funding bodies.
• To support the Service Co-ordinator in developing the safe accommodation service to deliver the best possible outcomes for safe accommodation residents.
• To participate in the out of hours on-call system for all Leeway safe accommodation
• Hours of work are on a rota basis between 9.30am-6.30pm Monday - Friday & Saturday 9.30am-130pm

Essential Requirements:

• Relevant qualification or two years’ experience of working with women and children who are experiencing domestic abuse, for a statutory or voluntary agency.
• Experience of safeguarding vulnerable adults and children.
• The Ability to work independently and as part of a team.
• Good communication and interpersonal skills
• The ability to use Microsoft office, database systems case management and report writing.
• To be flexible

Desirable Requirements: Experience in working in a residential setting.

Job Title: Refuge Domestic Abuse Caseworker

Based: West Norfolk Refuge

Hours: 20hrs per week

Salary: £25,803 (pro rata)

Benefits include: 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays and a day off for your brirthday, staff reward ½ day off between Decemeber and January, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, , staff prize draws, gift vouchers, salary advance and loan schemes.

A full driving license, car business insurance & access to a car to travel is required.

Job Purpose:

• To provide an effective, supportive and confidential service for women and children requiring emergency temporary safe accommodation.
• To provide crisis management, support and guidance to women who have experienced domestic abuse
• To ensure that the safe accommodation operational policies procedures are implemented and adhered to.
• To ensure all statistical data is collated and maintained for stakeholders and funding bodies.
• To support the Service Co-ordinator in developing the safe accommodation service to deliver the best possible outcomes for safe accommodation residents.
• To participate in the out of hours on-call system for all Leeway safe accommodation
• Hours of work are on a rota basis between 9.30am-6.30pm Monday - Friday & Saturday 9.30am-130pm

Essential Requirements:

• Relevant qualification or two years’ experience of working with women and children who are experiencing domestic abuse, for a statutory or voluntary agency.
• Experience of safeguarding vulnerable adults and children.
• The Ability to work independently and as part of a team.
• Good communication and interpersonal skills
• The ability to use Microsoft office, database systems case management and report writing.
• To be flexible

Desirable Requirements: Experience in working in a residential setting.

Job Title: Children and Parenting Support Worker

Based: West Norfolk Refuge and to cover at other Leeway Refuges as and when required

Salary: £25,803 per annum pro rata

Schedule: Days to be arranged which are flexible

Hours: 18.5 per week

Benefits include: 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays and a day off for your brirthday, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, staff reward ½ day, staff prize draws, gift vouchers, salary advance and loan schemes.

Job purpose: To provide enhanced support to young people aged 0-18 living within our refuges through the following services:

• To develop and provide individual support and safety plans for 5–18-year-olds which is flexible, effective, supportive and confidential.
• To provide age-appropriate group sessions for 0-18-year-olds.
• To work effectively with partner agencies to achieve the best possible outcomes for all children accessing the support.
• To provide individual face to face parenting advice, to the parents of children and young people who are living in Leeway Refuges

Essential Requirements: A relevant Children and young people’s qualification to level 3 is required, will consider applicants if currently have a level 2 and is willing to complete CACHE Level 3 Award in Childcare and Education. Minimum of 2 years’ experience of working with children/ young people and families. Ability to be creative, plan and run groups. Good communication and interpersonal skills Experience of safeguarding vulnerable adults and children Experience in case management and data base systems Full Driving licence, business insurance and the use of a car to travel is required.

Closing date is Friday 14th August 2026; interviews will follow shortly after Women only to apply: S.7(2)(e) SDA applies. “Exempt under the Equality Act 2010 Schedule 9, part 1.

Closing date for application: 5:00pm Friday 14th August 2026

Job Title: Performance, Data & IT Officer
Contract Hours: 22.2 hours per week
Annual Salary: £33,323 FTE
Benefits: 25 days annual leave plus bank holidays, 6% pension contribution
Workplace: Hybrid working available
Accountable to: Head of Operations

Main Purpose of the Job:

• Support the Head of Operations, Leeway’s named Data Controller, to ensure the collection, storage and use of data is compliant with statutory, regulatory and local requirements
• Support the Senior Management team to format and analyse data to review and monitor staff and service performance management
• Work with Leeway’s IT providers to ensure staff have the equipment, access and training they require to undertake their roles effectively

Key Responsibilities:

• To support Leeway’s Data Controller to oversee, manage and maintain all data collection, storage and management systems, ensuring that Leeway comply with Data Protection legislation and Leeway policies.
• To be responsible for archiving and destroying data as appropriate and conducting all Data Protection Impact Assessments (DPIA’s) for the organisation.
• To support the Senior Management Team to access service performance data in order to formulate reports for the Board of Trustees
• To maintain the data breach log, investigate, record and report all data breaches or near misses according to Data Protection legislation and Leeway policies.
• To oversee, manage, and maintain all IT & Telecommunications on behalf of the organisation, including issuing equipment to staff, being the main point of contact with suppliers and liaising with finance staff to maintain the fixed asset register.
• Support staff to make best use of databases and information systems by providing access to appropriate training
• To be responsible for recording and processing all data access and freedom of information requests, as directed by the Data Controller

Corporate Responsibilities:

• Adhere to all Leeway policies
• Ensure the effective implementation of Leeway Equality and Diversity policies
• Ensure the service user is at the heart of all service delivery and development
• Attend all meetings and training relevant to your role
• Act as an ambassador for Leeway
• To carry out other duties appropriate to the post as requested by your line manager or other manager or Board member

Whilst every endeavour has been made to outline the duties and responsibilities of the post, this list is not exhaustive.

Job Title: Administrative Officer
Contract Hours: 18.5 hours per week
Annual Salary: £24,454 FTE
Benefits: 25 days annual leave plus bank holidays, 6% pension contribution
Workplace: Hybrid working available
Accountable to: Executive Assistant

Main Purpose of the Job:

• To act as first point of contact for all enquires to Leeway
• Provide direct administrative support to Leeway Services, and the Senior Management team as appropriate

Key Responsibilities:

• To respond to incoming communications and to resolve accordingly
• To deal with calls that have bypassed the automated system calmly and reassure distressed service users referring onto appropriate departments
• To collect, deliver, record and respond (if appropriate) to all post for Leeway
• To ensure all the approved purchases across the organisation are ordered and recorded
• Assist in the facility management of Leeway’s Head Office, including its supplies, and dealing with contractors where appropriate.
• To provide administrative support for donations, fundraising events and activities.
• To maintain Leeway recording systems
• To provide administrative support for managers as required.

Corporate Responsibilities:

• Adhere to all Leeway policies
• Ensure the effective implementation of Leeway Equality and Diversity policies
• Ensure the service user is at the heart of all service delivery and development
• Attend all meetings and training relevant to your role
• Act as an ambassador for Leeway
• To carry out other duties appropriate to the post as requested by your line manager or other manager or Board member

Whilst every endeavour has been made to outline the duties and responsibilities of the post, this list is not exhaustive.

Person Specification – Administrative Officer

Experience

• Experience of administrative work in an office environment for a business or charity
• Experience of maintaining administrative systems
• Customer service experience is desirable but not essential

Skills / Competencies

• Exceptional interpersonal and communications skills, with the ability to handle sensitive issues professionally and confidently
• Excellent self-management skills to work independently, autonomously and as part of a team
• Good understanding of basic office procedures, document preparation and data entry
• Ability to maintain accurate up to date records
• Ability to juggle multiple projects, priorities and deadlines
• Proficient IT skills across a wide range of programmes/software

Knowledge

• Understanding of GDPR and Confidentiality
• Awareness of Domestic abuse and its effects on individuals and their families
• Sound knowledge of Safeguarding and its context in the workplace

Qualifications / Training

• No specific qualification required

Other

• Commitment to Leeway’s values and mission
• Commitment to Equality, Diversity and Inclusion
• Commitment to positive work-life balance, training and support

Job Title: Human Resources (HR) Officer
Contract Hours: 37 hours per week
Annual Salary: £28,861
Benefits: 25 days annual leave plus bank holidays, 6% pension contribution
Workplace: Hybrid working available
Accountable to: Senior Houman Resources (HR) Officer / Chief Executive Officer

Main Purpose of the Job:

• Support the day-to-day HR operation of Leeway, providing effective and compliant “end to end” functions for all staff
• Act as a trusted advisor to the Senior Management Team, building confidence and capability in managing people and handling HR matters

Key Responsibilities:

• To support the delivery of all matters related to HR activity within Leeway, to ensure all staff are fully supported in their roles
• To support the Senior HR Officer to ensure HR practices are compliant with all relevant legislation particularly regarding employment, company and charity law, and aligns with GDPR requirements
• Work closely with the Senior HR Officer, Seniors, Managers and the Senior Management Team to support organisational change, workforce planning and people-related decision making
• To undertake all duties relating to the recruitment of Leeway staff, according to Leeway’s recruitment policy. Including to draft and place adverts, arrange interviews, and produce starter packs and contracts of employment
• To ensure that all necessary legal checks are carried out with all staff eg. DBS, references, immigration status, car documents
• Act as first point of contact for staff who have employment / performance queries or concerns
• Monitor and implement Leeway’s policies on sickness and absence including monitoring staff sickness, SSP and Maternity leave, and ensure that instances are recorded through the completion of absence and back to work forms
• Maintain & update Leeway’s confidential personnel systems and databases
• Support the delivery of Leeway’s training and workforce development programme and ensure training records are accurate and up to date.
• When required, support Managers in performance or disciplinary investigations, by taking accurate minutes
• When required, undertake exit interviews and update HR systems to reflect staff feedback
• Record and monitor Leeway’s recruitment statistics according to Leeway’s equal opportunities policy
• To keep abreast of developments in employment law and HR best practice, updating policies, procedures and guidance
• Build effective relationships across the organisation and represent HR when engaging with external stakeholders (e.g. candidates, providers, HR consultants)

Corporate Responsibilities:

• Adhere to all Leeway policies
• Ensure the effective implementation of Leeway Equality and Diversity policies
• Ensure the service user is at the heart of all service delivery and development
• Attend all meetings and training relevant to your role
• Act as an ambassador for Leeway
• To carry out other duties appropriate to the post as requested by your line manager or other manager or Board member

Whilst every endeavour has been made to outline the duties and responsibilities of the post, this list is not exhaustive.